Streamlining Client Intake and Compliance for an Insurance Brokerage

A mid-sized insurance brokerage offering both commercial and personal lines. With thousands of clients and multiple carriers, the firm faced increasing pressure to modernize its processes while maintaining compliance and client satisfaction.

Section image

40%

faster policy binding

with streamlined intake and automation.

20+

hours saved per employee per month

freeing staff for higher-value work.

100%

audit readiness

through structured approvals and a complete audit trail.

The problem section image

The Challenge

The brokerage’s operations depended heavily on spreadsheets, emails, and manual follow-ups. Each policy renewal or claim meant endless chases for missing forms, signatures, and supporting documents. The inefficiencies showed up in four major ways:

  • Delays in policy binding due to incomplete or inconsistent submissions.

  • Compliance headaches during audits, with records scattered across different tools.

  • Heavy administrative burden, with staff spending hours on reminders instead of advising clients.

  • Poor client experience, as customers were repeatedly asked for the same information.

The team knew they needed a smarter way to handle intake, renewals, and compliance - without adding more systems to manage.

The solution

The brokerage implemented Trisk to centralize and automate its client workflows.
Within weeks, the team redesigned their intake and compliance process using:

1

SMART Forms

that validated information at the source and routed submissions automatically

SMART Forms
2

Automating Workflows

for renewals, claims, and compliance checks - complete with built-in reminders and escalation rules.

Automating Workflows
3

Document management and e-signatures

in one platform, eliminating back-and-forth emails.

Document management and e-signatures
4

Audit-ready records

with clear approvals and version history, easing compliance pressure.

Audit-ready records
5

A unified dashboard

giving managers full visibility into bottlenecks and progress.

A unified dashboard

By gradually layering Trisk into its workflows, the firm avoided disruption while unlocking compounding efficiencies

The Results

With Trisk in place, the brokerage quickly realized measurable improvements:

40% faster policy binding

with streamlined intake and automation.

25+ hours saved per
employee per month,

freeing staff for higher-value work.

Reduced compliance risk

through structured approvals and a complete audit trail.

Higher client satisfaction,

with smoother renewals and fewer requests for duplicate information.

Client Quote

Quote
Before Trisk, renewals and compliance were a nightmare of emails and spreadsheets. Now everything flows automatically- clients, staff, and carriers are all aligned. It’s changed the way we work.
Chief Operating Officer
Mid-Sized Insurance Brokerage
star rating star rating star rating star rating star rating

Start managing client intake, renewals,
and compliance without the chaos.

Join other brokerages using Trisk to deliver faster service, reduce risk, and keep clients happy

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